FREQUENTLY ASKED QUESTIONS
How long do the flowers last in the jewellery?
We pride ourselves in being the very best in the resin jewellery world with our ethics, quality, perfectionism and the longevity of our jewellery. The flowers inside should last indefinitely with our unique preservation that we have pioneered. With proper care our jewellery can last a lifetime.
How do I properly care for my jewellery?
Please never wear your jewellery in a bath or shower as this will destroy the resin. We cannot offer replacements for jewellery that has been damaged in this way. Factors such as excessive sunlight will decrease the vibrancy of the botanicals. For more information on caring for your resin jewellery, click here.
Is shipping free?
All of our U.K. orders are shipped free of charge with Royal Mail, 1st Class Signed For. International shipping costs £10.40 with Royal Mail, International Tracked. Tracking is available upon request.
Do you do next day delivery?
Yes! If you would like Next Day delivery (after dispatch date), you can upgrade for £6.50 (domestic). If you are looking for express international shipping, plesae get in contact for a quote.
Do you do returns and exchanges?
Yes - our returns policy can be viewed here.
Can you do custom orders? Wedding, funeral flowers etc.?
Absolutely! I would love to do this for you and custom items are our specialty. Please get in contact with us regarding a custom order via this form.We are Scotland's leading flower preservation specialist and our work ensures that your precious flowers will never wilt or rot. Many years have went into perfecting our technique before we began selling.
How much do custom orders cost and how long do they take?
The time will vary with each order and as will the price as there are numerous factors such as size, using fresh or dried flowers and the amount of custom orders we have at one time. A fixed price will be given at time of ordering and a time estimate. Custom orders usually take around 2 weeks.
Can I come visit the studio?
Absolutely! You can come visit us by appointment. Get in contact by phone or e-mail to enquire about a date and time.
Where is Botanic Isles real flower and nature jewellery stocked?
We are stocked in over 200 shops across Scotland, England and the U.S. You can check out what shops we are stocked in here.
Can our shop become a stockist of Botanic Isles jewellery?
We love working with stockists old and new. We offer our stockists a 10 mile exclusivity radius - you can check out our list of current stockists here.