OUR SHIPPING AND RETURNS POLICIES
A QUICK OVER VIEW OF OUR POLICIES:
1. DISPATCH USUALLY OCCURS IN 1-5 DAYS. IN BUSY PERIODS SHIPPING CAN TAKE UP TO ONE WEEK OR LONGER. PLEASE GET IN TOUCH WITH US ANYTIME VIA THE LIVE CHAT BUTTON FOR AN ESTIMATE ON SHIPPING.
2. WE ACCEPT RETURNS WITHIN 14 DAYS OF PURCHASE
3. CUSTOM ITEMS ARE NON RETURNABLE.
4. WE WILL NOT ACCEPT RETURNS ON ITEMS THAT HAVE BEEN "INTENTIONALLY" DAMAGED DURING THIS PERIOD E.G. WEARING THE JEWELLERY WHILE BATHING/ RING BREAKAGES CAUSED BY OVERWORKING THE METALS.
All our real flower and nature jewellery is made in the UK and dispatched from the UK with free shipping. We aim to dispatch all orders in 1-5 working days. Orders are shipped with Royal Mail and signed for. Next day delivery after diSpatch can be upgraded to for £6.50. International orders are sent via Royal Mail with tracked delivery, and tracking information is available upon request.
If you're not 100% happy with your purchase, we're here to help.
If you are looking to return your item for a refund, you have 14 days to return your item to us on the day you received it. To be eligible for a refund, your item must be unused and and in the same condition you received it. Your item must be in the original packaging. You must also have proof of purchase.
Once we have your item(s), we will inspect it and notify that we have received your returned item. Once your refund is approved, we will issue the refund to your original method of payment. You will receive this refund within a certain amount of days, depending on your card issuers policies.
You will be responsible for the cost of returning your order to us. Shipping costs are non-refundable. If you receive a refund , the cost of return shipping will be deducted from your refund. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you are looking to return an item for a refund:
- E-mail us (firstname.lastname@example.org) with your name, order number and letting us know you will be returning your item and the reason for the return.
- Ship your item to:
Botanic Isles LTD
1 Cumberland Close
Make sure you include a note inside the package, stating your name, e-mail address, order number and reason for return. Failure to include all relevant details may lead to a delay in receiving your refund.
If you require any help with shipping your item back to us, get in contact with us and we will be happy to help.
Unfortunately the following items cannot be returned.
- Custom/personalised items
If you are looking for an exchange, you must return your item to us within 30 days of the item being received. The item must be unused and in the same condition you received it. Your item must be in the original packaging. Please get in contact with us regarding an exchange.
OUR COVID-19 POLICIES
Luckily a very small team operates at Botanic Isles during this time and we are all isolating socially during this time to ensure the maximum safety for our customers. Social distancing in the work place is in place.
CARE INSTRUCTIONS FOR OUR JEWELLERY
A QUICK OVER VIEW OF ESSENTIAL CARE INSTRUCTIONS:
1. THE JEWELLERY MUST NEVER BE IN CONTACT WITH HAND SANITISER
2. NEVER WEAR THE JEWELLERY IN THE SHOWER/ BATHING/ CHLORINATED POOL OR SAUNA. THIS WILL COMPROMISE THE CLARITY OF THE RESIN.
3. WHILST OUR JEWELLERY IS VERY STRONG, WE DO RECOMMEND PROTECTING THE QUALITY OF THE JEWELLERY BY REMOVING IT DURING SPORT, DOING CHORES OR STRENUOUS ACTIVITY.
4. NEVER GIVE THE JEWELLERY TO A CHILD UNDER 3 YEARS DUE TO SMALL PAR
At Botanic Isles every measure is put in place to ensure that we care for the environment and work with it to ensure its preservation. Every year we plant more flowers than we collect. Our resins are eco friendly, skin safe, vegan and UV stable. The resins are non toxic to humans and animals once fully cured. In some rare circumstances allergic reaction can occur. If this does occur, remove the jewellery, flush the area with water and seek medical advice. In 5 years of selling and hundreds of thousands of items sold we have only known of one allergic reaction and it was mild. We only collect from private land with permission, organisations land such as the National Trust for Scotland with written consent or other private land. We never collect botanicals from wild sources/ protected or land where permission has not been granted. All our jewellery is made in Scotland and is hand crafted. We take every effort to source UK findings to minimise our carbon footprint and source eco friendly silver when we can. For gemstones we use conflict free gems,
FREQUENTLY ASKED QUESTIONS
How long do the flowers last in the jewellery?
We pride ourselves in being the very best in the resin jewellery world with our ethics, quality, perfectionism and the longevity of our jewellery. The flowers inside should last indefinitely with our unique preservation that we have pioneered. With proper care our jewellery can last a lifetime.
How do I properly care for my jewellery?
Please never wear your jewellery in a bath or shower as this will destroy the resin. We cannot offer replacements for jewellery that has been damaged in this way. Factors such as excessive sunlight will decrease the vibrancy of the botanicals. For more information on caring for your resin jewellery, click here.
Is shipping free?
All of our U.K. orders are shipped free of charge with Royal Mail, 1st Class Signed For. International shipping costs £10.40 with Royal Mail, International Tracked. Tracking is available upon request.
Do you do next day delivery?
Yes! If you would like Next Day delivery (after dispatch date), you can upgrade for £6.50 (domestic). If you are looking for express international shipping, plesae get in contact for a quote.
Do you do returns and exchanges?
Yes - our returns policy can be viewed here.
Can you do custom orders? Wedding, funeral flowers etc.?
Absolutely! I would love to do this for you and custom items are our specialty. Please get in contact with us regarding a custom order via this form.We are Scotland's leading flower preservation specialist and our work ensures that your precious flowers will never wilt or rot. Many years have went into perfecting our technique before we began selling.
How much do custom orders cost and how long do they take?
The time will vary with each order and as will the price as there are numerous factors such as size, using fresh or dried flowers and the amount of custom orders we have at one time. A fixed price will be given at time of ordering and a time estimate. Custom orders usually take around 2 weeks.
Can I come visit the studio?
Absolutely! You can come visit us by appointment. Get in contact by phone or e-mail to enquire about a date and time.
Where is Botanic Isles real flower and nature jewellery stocked?
We are stocked in over 200 shops across Scotland, England and the U.S. You can check out what shops we are stocked in here.
Can our shop become a stockist of Botanic Isles jewellery?
We love working with stockists old and new. We offer our stockists a 10 mile exclusivity radius - you can check out our list of current stockists here.